Privacy Policy

Privacy Policy

XLab, Inc (hereafter referred to as XLab) has created this privacy policy to demonstrate our commitment to the privacy of the users of our website. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information (hereafter referred to as personal information) such as name, address, telephone number, email address collected from our visitors and users. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1. Use of Personal Information

Where required, XLab may collect and use your personal information or server logs for the following reasons.

  • For the purpose of contacting you in regards to new products and services, promotions and questionnaires.
  • For the purpose of providing, improving, ensuring the delivery of, and developing new services for users.
  • To process your inquiries and respond to your requests.
  • To prevent any unauthorized usage if a user’s action is deemed in violation of the XLab Terms of Use.


2. Management of Personal Information

  • XLab restricts access of personal information to selected employees to only those who need the information in order to operate, develop, or improve our services.
  • Employees are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
  • Personal information stored and maintained on XLab servers are accessed only by selected employees. Security mechanisms have also been implemented to protect account data from loss, misuse and unauthorized access, disclosure and alteration.
  • Under the circumstances that there is no obstruction to the XLab service, personal information will be deleted after a certain period of time has elapsed.


3. Disclosure of Personal Information

XLab will not disclose your personal information to third parties under any circumstances without your consent. However, XLab may disclose your personal information in the following situations.

  • A request to respond to subpoenas, court orders or such other legal process.
  • A response to a certain regulation or law.
  • The need to protect the personal safety of the users of our website.
  • We find that your actions on our websites violate the XLab Terms of Use document or any of our usage guidelines for specific products or services.

A request for disclosure of your personal information will only be considered under the circumstances that proper confirmation of identity has been performed.

4. Questions and Suggestions

For inquiries, questions and suggestions in regards to XLab, please contact the following:

XLab, Inc
Contact Person: Yoshi Kosuge
Phone Number: 06-7222-3756
※We do not take phone inquiries
Please use our Contact Form.